"Frequently Asked Questions."

Have you noticed? The question you frequently ask is never there. Instead, imaginary questions are asked - and the answers provided - that only idiots would ask:

Q - What happens if I pull the plug out of the socket?

A - Thanks for asking that tricky question, LaVerne: a lot of folks have been having trouble with this one! Bill Spurtillo, our technical VP says: Sorry, LaVerne, if you pull the plug out, then the functionality of your appliance is plain gone. Try plugging it back in and booting back up: I find that often does the trick!

I have also, in the past, been asked to write frequently asked questions. But that makes them... neither frequently, nor asked, nor questions - except that I put a question mark after them? Like that. What's more, it was the website for a product that hadn't actually gone live yet. So there wasn't anyone to ask them either.

The same phenomenon is there on the trouble shooting pages. Whatever trouble you're having is clearly an isolated incident and you're on your own.

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